Privacy Policy
This Privacy Policy explains how SMMGrove collects, uses, stores, and protects user information when you access our website, create an account, add funds, place orders, use our API, or contact support.
By using SMMGrove, you agree to this Privacy Policy.
Last updated: Jun 1, 2026
1. Introduction
SMMGrove respects user privacy and is committed to protecting the information required to operate our platform.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and how we protect it.
If you do not agree with this Privacy Policy, you should not use SMMGrove.
2. Information We Collect
SMMGrove may collect information that you provide directly, information generated when you use our services, and technical information needed for security, order processing, fraud prevention, and platform operation.
The information we collect may include:
Account information.
Order information.
Payment-related information.
Support messages.
API activity.
Technical data.
Usage data.
Security logs.
3. Account Information
When you create or use a SMMGrove account, we may collect information such as:
Name or username.
Email address.
Password in encrypted or protected form.
Account settings.
Account balance.
Account status.
Registration date.
Login history.
Support history.
We use this information to create and manage your account, provide access to our services, protect your account, and communicate with you when needed.
4. Order Information
When you place an order, we may collect order-related information such as:
Selected service.
Order quantity.
Submitted link.
Username.
Profile URL.
Post URL.
Video URL.
Channel URL.
Page URL.
Live stream URL.
Start count.
Order status.
Order history.
Refill requests.
Cancellation requests.
Provider response.
System tracking data.
We use this information to process orders, track delivery, provide support, review refill requests, review cancellation requests, prevent abuse, and improve platform performance.
SMMGrove does not ask for your social media account password.
5. Payment Information
When you add funds, we may collect payment-related information such as:
Payment method.
Transaction ID.
Payment amount.
Currency.
Payment status.
Deposit history.
Invoice or payment record.
Payment gateway response.
Fraud prevention data.
SMMGrove may use third-party payment processors, cryptocurrency payment gateways, or other payment service providers to process payments.
We do not control all third-party payment systems, and their own privacy policies may apply.
Sensitive payment details, such as full card numbers, may be processed by third-party payment providers and may not be stored directly by SMMGrove.
6. API and Technical Data
If you use the SMMGrove API, we may collect technical and API-related information such as:
API key activity.
API requests.
Order requests.
Response data.
IP address.
Request time.
Error logs.
Usage frequency.
System activity.
Security logs.
We use this information to provide API services, prevent abuse, maintain stability, investigate errors, detect suspicious activity, and protect the platform.
7. Support Messages
When you contact SMMGrove support, we may collect and store your support messages, order details, screenshots, payment information, and other information you provide.
We use support information to answer questions, resolve order issues, review payment problems, process refill requests, review cancellation requests, and handle disputes.
8. Cookies and Similar Technologies
SMMGrove may use cookies or similar technologies to improve website functionality, keep users logged in, remember preferences, analyze traffic, improve security, and detect abuse.
You may choose to disable cookies in your browser settings, but some parts of the website may not work properly without cookies.
9. How We Use Your Information
SMMGrove may use collected information to:
Create and manage user accounts.
Process orders.
Add account balance.
Verify payments.
Provide customer support.
Process refill requests.
Process cancellation requests.
Provide API access.
Improve platform performance.
Prevent fraud and abuse.
Detect suspicious activity.
Protect platform security.
Resolve disputes.
Comply with applicable requirements.
Improve service quality.
Communicate important updates.
10. Data Sharing and Third-party Providers
SMMGrove may share necessary information with third-party providers, payment processors, fraud prevention services, hosting providers, analytics tools, support tools, or service suppliers when needed to operate the platform.
For example, order information may be shared with a provider to process a service, and payment information may be shared with a payment gateway to verify a transaction.
We do not sell user personal information to advertisers.
We may share information when required to protect SMMGrove, prevent fraud, investigate abuse, respond to payment disputes, comply with legal requirements, or enforce our Terms of Service.
11. Third-party Links
SMMGrove may contain links to third-party websites, payment gateways, social media platforms, or external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
You should review the privacy policies of any third-party services you use.
12. Data Security
SMMGrove uses reasonable security measures to protect user information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, system, payment method, API, or online service can be guaranteed to be completely secure.
You are responsible for keeping your account password, email, devices, and API key secure.
If you believe your account or API key has been compromised, you should contact SMMGrove support immediately.
13. API Key Security
If you use the SMMGrove API, you are responsible for protecting your API key.
You should not share, publish, expose, sell, or store your API key in insecure locations.
Any order placed through your API key is considered your responsibility.
SMMGrove may restrict or disable API access if suspicious activity, abuse, excessive requests, or security risks are detected.
14. Data Retention
SMMGrove may retain account information, order history, payment records, support messages, API logs, and technical data for as long as necessary to operate the platform, provide services, prevent fraud, resolve disputes, comply with applicable requirements, and maintain business records.
Some information may be retained even after account suspension or termination if needed for security, fraud prevention, payment disputes, legal compliance, or internal records.
15. User Responsibility
You are responsible for making sure the information you submit to SMMGrove is accurate and that you have the right to use it.
You should not submit private, confidential, sensitive, illegal, or unauthorized information through SMMGrove.
You should not submit social media passwords or login credentials. SMMGrove does not need your social media account password to process orders.
16. Children’s Privacy
SMMGrove is intended for users who are at least 18 years old or the age of legal majority in their jurisdiction.
We do not knowingly collect information from children.
If we become aware that a minor has created an account or submitted personal information, we may restrict or delete the account where appropriate.
17. Account Deletion and Data Requests
You may contact SMMGrove support if you want to request account review, account restriction, or deletion of certain information.
Some information may not be deleted immediately if it is needed for order records, payment verification, fraud prevention, security, dispute handling, or legal requirements.
18. Payment Disputes and Fraud Prevention
If a payment dispute, chargeback, fraud claim, or abuse investigation occurs, SMMGrove may use and share relevant account information, order records, payment records, IP logs, support messages, and technical data with payment processors, fraud prevention services, or other relevant parties.
This information may be used to verify transactions, defend disputes, prevent fraud, and protect the platform.
19. International Users
SMMGrove may be accessed by users from different countries or regions.
By using SMMGrove, you understand that your information may be processed, stored, or transferred through systems, providers, or servers located in different jurisdictions.
20. Changes to Privacy Policy
SMMGrove may update this Privacy Policy at any time.
The latest version will be posted on this page with the updated date.
It is your responsibility to review this Privacy Policy regularly. Continued use of SMMGrove after updates means that you accept the revised Privacy Policy.
21. Contact
If you have questions about this Privacy Policy, your account, your data, or how your information is used, please contact SMMGrove support through the official support channel on our website.
By using SMMGrove, creating an account, adding funds, placing orders, using our API, or contacting support, you confirm that you have read, understood, and accepted this Privacy Policy.